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Our Team Of Tax Specialists

RIFT is a family-run business is made up of a wide range of UK based tax and accountancy professionals. A dedicated team of skilled individuals, we are deeply passionate about our work. Our team is committed to supporting our customers as we navigate the sometimes daunting world of taxes.

Qualified tax specialists

Qualified by the Association of Accounting Technicians (AAT), the Association of Tax Technicians (ATT) and the Association of Chartered Certified Accountants (ACCA).

Continuous training

Our entire team engages in ongoing training to ensure their expertise remains current with the latest rules and regulations in their specialised areas.

Code of ethics and conduct

We follow the bylaws, regulations and ethical guidelines of the ACCA, encompassing the International Code of Ethics for Professional Accountants, issued by the International Ethics Standards Board in April 2018.

Our technology

We’ve developed innovative technology designed to enhance your experience by making it faster and more efficient. Our system integrates with HMRC and other relevant bodies to simplify the process of gathering and submitting your information.

Meet the team

Our friendly team works closely with HMRC on behalf of individuals like you.

Meet the dedicated professionals who will make sure your tax return process is smooth and stress-free.

Ryan Carman (ATT)
Ryan Carman (ATT)Senior Accounts Manager
Ryan has been with RIFT for over 12 years. Whether he’s refining processes, leading strategic initiatives or fostering a collaborative environment, Ryan’s goal is to make RIFT a great place to work while delivering top-notch service to customers.

Holding an ATT qualification, Ryan heads an account team of 66, including specialist units to cover sectors that often produce complex claims. Together, these teams handle 38,000 tax refund claims per year, worth an impressive £37M combined.

Edward Waine (ATT)
Edward Waine (ATT)Senior Tax Advisor
One of Edward’s key accomplishments has been implementing changes to ensure that RIFT’s systems
keep pace with HMRC’s evolving refund processes, making sure customers are never caught off-guard by rule changes or left missing out on the full value of their claims.

Before stepping into his current role, Edward was a Personal Tax Team Leader in the Operations department, where he honed his skills in tax & customer service. With a background in mathematics, he’s also ATT-qualified & holds Level 2 and 3 ATT certifications.

Jane Rahal
Jane RahalPersonal Tax Administrator
Jane joined RIFT in 2015, bringing her expertise in managing inquiries supporting new and returning customers. Working her way up the ranks, she began her most recent role as a Personal Tax Administrator in September 2023, working closely with the Tax Specialist Team.
Jane ensures each client receives a tailored quote, thorough follow-up, & seamless coordination with tax specialists when a claim is underway. Her role also involves handling customer communications, helping create a smooth, efficient customer experience.

Read about more team members below

Bradley has played a key role in RIFT’s growth and evolution since starting as its Sales and Marketing Director in 2010. In 2014, he became RIFT’s Commercial Director, leading the group’s diversification into new markets and services.

Now serving as CEO, Bradley oversees the development of innovative systems and structures that have established RIFT as a leader in tax refunds and financial services. Under his leadership, RIFT has grown to employ a wide range of tax specialists, supporting well over 140,000 customers.

Bradley’s extensive experience in both strategic leadership and hands-on project management has been instrumental in driving RIFT’s continued success. His ability to identify growth opportunities and implement effective business strategies has helped RIFT maintain its reputation for delivering exceptional service and innovative solutions for its customers.

Bradley says: “The work we do is very much about building relationships, whether that’s with customers, charities, communities or HMRC itself. The tax sector can be a cold and daunting place at times, so the warmth and stability of a family unit is always appealing and valuable.”

Kieran, a founding member of the RIFT, has been integral to the company’s growth since its inception. With practical experience in every department, he possesses unmatched knowledge of the entire business.

As Group Operations Director, Kieran is responsible for Operations, Kieran has established RIFT as a centre of operational excellence, directing the internal structure, developing policies and setting goals. His focus on creating an efficient, motivated work environment has been key to delivering exceptional customer service and driving RIFT’s growth.

Kieran says: “The most important thing we do is provide exceptional support and service. While we work with numbers all day, our customers are never just a number to us – and our 5-star Trustpilot rating speaks for itself. Dealing with tax and HMRC can be scary for lots of people, but when customers consistently leave reviews saying they love us, how glad they are of our help and how much they’re looking forward to claiming again, we know we’re making a real difference.”

ACMA-qualified Alison joined RIFT in 2021 as Chief Finance Officer bringing with her over 25 years of experience. Before RIFT, Alison spent 24 years at Saga PLC as Finance Director.

Alison says: “Working in the tax sector takes absolute precision and full commitment to customer service. The rules and regulations around tax are often complex and can change quickly, leaving people unsure of where they stand – or even facing HMRC inquiries and penalties before they realise there’s a problem. These are areas where RIFT truly excels, and our expertise shines through in everything we do.”

Jason is the Head of Finance at RIFT, where he’s been steering the financial ship for over 11 years.

His role is all about ensuring smooth operations, from making sure customers are paid quickly and accurately, to keeping the senior leadership team informed with up-to-date financial forecasts and models.

Managing such a critical area requires a solid team, and Jason is proud to lead one of the most experienced groups in the business.

Starting as the sole Management Accountant, Jason has grown with the company and now oversees a team of six specialists in Management Information (MI) and Accounting. One of his key contributions has been expanding the use of MI in the business, which has significantly improved the accuracy of forecasting and planning, helping to drive smarter decisions.

Jason says: “Managing the financial heartbeat of the business means staying ahead of the curve with precise forecasting and strong financial strategies. I’m proud to lead a team that’s not just about numbers but about driving real value for RIFT. Together, we ensure everything from customer payments to strategic planning runs seamlessly, setting the foundation for informed decision-making across the company.”

Connor is a Senior Personal Tax Specialist at RIFT, where he expertly handles tax returns for a diverse range of customers, including CIS workers, sole traders and those with foreign income, rental income, capital gains and dividends.

Connor plays a crucial role in helping lead the Self-Assessment team, ensuring everything runs smoothly. With 8 years at RIFT and around 12 months in his current role, Connor has been instrumental in the development of the new Self-Assessment team, helping to shape its processes and growth.

Connor’s dedication to his craft is evident in his successful completion of the ATT qualification, which complements his extensive in-house training up to the Senior Personal Tax Specialist level.

Connor says: “Navigating the complexities of personal tax is all about precision and expertise. I’m proud to be part of a team that goes beyond just filing returns – we’re here to make the process as smooth and straightforward as possible for our customers. Building and developing the Self-Assessment team has been a key focus, and I’m committed to ensuring we deliver real value every step of the way.”

Before joining RIFT Tim worked in the Banking sector which gives him specialist insight in loss adjusting, quality checks and compliance which he can use for the benefit of clients.

The areas of tax preparation that Tim manages for clients cover aspects of tax law, rules and regulations that are not well known or understood by the general public who may only encounter the need for them at certain points in their lives.

Rules and regulations that govern overseas income are particularly complex by Tim is here to guide clients through all the various HMRC tests, ensure all rules are applied correctly and that clients do not find themselves paying the incorrect amount of tax, or paying tax to the wrong government.

As well as handling the client tax requirements in these areas Tim is keen to make these arcane topics more transparent, well known and more easily understood. He believes that as the level of jargon decreases, client peace of mind increases.

Tim’s dad and brother both worked in the construction sector which and often found they were left having to learn about and manage quite specialised areas of taxation on their own without having had any training or support. Wanting to help people out of the same situation and give them that time back was one of the reasons he was drawn to the mission of RIFT.

ACCA & AAT certified accountants

Our accountants have a range of qualifications from the Association of Accounting Technicians (AAT) and the Association of Chartered Certified Accountants (ACCA).

Our team follows the bylaws, regulations and ethical guidelines of the ACCA.

Members of the ATT

Our staff who undertake compliance work are members of the ATT (Association of Taxation Technicians), which means they are qualified by examination and practical experience. They commit to the highest standards of professional conduct and ensure that their tax knowledge is constantly kept up to date.

Members also use their practical experience and knowledge to contribute to consultations on the development of the UK tax system and seek to ensure that, for the general public, it is workable and as fair as possible.